How can we help?

1. Make sure the jukebox is switched on and showing its menu, not starting up.
2. Put your phone, iPad or Mac on the same Wi-Fi as the jukebox. Guest networks often keep devices apart, so use your main network.
3. In the app open Set up and choose Scan the jukebox's code, then scan the code on the jukebox's screen. That pairs the app with that one jukebox; there is no account.
4. Away from home the app goes through AWOW's relay, so a control can take a few seconds to land. The app says when it is doing this.
5. Still nothing? Switch the jukebox off and on again, then open the app once more.

#app-pairing

1. A jukebox with no Wi-Fi puts up its own network called AWOW-JUKEBOX and shows a code on its screen.
2. Scan that code with your phone's camera, or in the app open Set up and choose Join the jukebox's Wi-Fi. Your phone joins the jukebox's network; nothing to type.
3. Pick your home Wi-Fi from the list and enter its password. The password goes only to the jukebox.
4. The jukebox hops over to your Wi-Fi and its own network goes away. Put your phone back on your home Wi-Fi.
5. New router or new password? Choose WIFI on the jukebox's menu and do the same again.

If the list does not show your network, move the jukebox closer to the router for the setup, then put it back.

#wifi-setup

1. Your phone, iPad or Mac must be on the same Wi-Fi as the jukebox.
2. Open Control Centre, or the AirPlay button in any app, and pick AWOW Jukebox.
3. For the best quality from Apple Music pick AWOW Jukebox LOSSLESS: it is classic AirPlay, so Apple Music arrives lossless. Plain AWOW Jukebox is AirPlay 2.
4. If Bluetooth is playing on the jukebox at the same time, stop it first. The jukebox's Wi-Fi and Bluetooth share one radio, and both at once can drop the Wi-Fi.
5. Not in the list at all? Switch the jukebox off and on again and wait for its menu.

#airplay

1. On the jukebox choose BLUETOOTH so it can be seen.
2. On the phone open Settings, then Bluetooth, and pick AWOW JUKEBOX.
3. The jukebox asks on its screen whether to let the phone in. Choose ALLOW.
4. If the phone says it could not connect, pick AWOW JUKEBOX once more. The first try can time out.
5. Coming back later and it will not reconnect? On the phone choose Forget This Device for AWOW JUKEBOX, then connect again.

#bluetooth

1. Your phone must be on the same Wi-Fi as the jukebox.
2. In Spotify open the devices list and pick AWOW Jukebox.
3. Not there? In the AWOW app open Set up, then Set up music services, and check the Spotify line. It says what the jukebox is waiting for.
4. The jukebox's Spotify speaker takes a little while to start after the jukebox switches on. Give it a minute.
5. Spotify can always play through AirPlay instead: in Spotify pick AWOW Jukebox from the AirPlay list.

#spotify

1. Search from the app's YouTube screen or from the jukebox's YouTube menu, then pick a song to play now or queue it. The jukebox plays it as sound.
2. To see your own playlists, sign in on the jukebox: in the app open Set up, then Set up music services, then YouTube, and follow the code the jukebox shows. AWOW never sees your Google password.
3. Signing in only lets the jukebox read your playlists. It never posts, likes or changes anything.
4. A song that will not start: try another one. Some tracks are blocked from playing outside YouTube's own apps.
5. Searches that never finish usually mean the jukebox has lost the internet. Check its Wi-Fi.

#youtube

1. Turn up the TV or amplifier the jukebox is plugged into, and check it is on the right input.
2. Turn up the jukebox's own volume from the app's Now Playing screen, or with the volume on the jukebox's menu.
3. Playing from a phone? Its own volume counts too: turn the phone up.
4. Playing to other rooms? Check each room's volume in the app's room map.
5. Still silent? Switch the jukebox off and on again.

#no-sound

1. In the app open Set up, then Speakers & rooms, then Open the room map.
2. Add an AWOW speaker with the code it shows. Every room plays in time with the jukebox.
3. Set each room's volume on the map, or play everywhere at once.
4. A room that lags or echoes: open it on the map and tune it. The jukebox plays a short chirp on each speaker and your phone, iPad or Mac listens for it, so the rooms line up where you are. The sound is checked on your phone, iPad or Mac and never recorded or sent.
5. A room that has gone missing is usually off or off the Wi-Fi. Switch it on, then look again.

#speakers-rooms

1. Your key is in your order email and looks like AWOW-XXXX-XXXX-XXXX. Keys never contain 0, O, 1 or I, so there is nothing to mix up.
2. Put the jukebox on Wi-Fi first. It needs the internet once to activate; after that it never checks again.
3. The quickest way: scan the code on the jukebox's activation screen with your phone's camera. It opens the jukebox's own web page in your browser; paste or type the key there and choose Activate. Or choose ENTER KEY on the jukebox and type it with the joystick.
4. The jukebox says what went wrong in plain words. 'Could not reach AWOW' means check its Wi-Fi. 'Not open yet' or 'not answering' means your key is fine: try again later.
5. Moving the key to a new jukebox? The jukebox asks you first, and you can move it yourself twice. After that, contact AWOW support and we will move it for you.

When you contact support about a key, send the jukebox's unit id from its activation screen, never the key itself.

#licence

1. Move around the menus with the joystick. On a two-player panel both sides do the same thing.
2. On an AWOW cabinet the BLUE buttons choose, YELLOW goes back one screen and RED leaves the jukebox.
3. On a home jukebox with a gamepad, A chooses and B goes back. Press START and SELECT together to leave the jukebox.
4. Typing on the jukebox, for a Wi-Fi password or a licence key, uses the joystick on the on-screen keyboard. Back leaves the keyboard and keeps what you typed. For a licence key, your phone's browser is quicker: scan the code on the activation screen.
5. A button that does nothing: check the screen, which always says which buttons work where you are.

#panel-buttons