AWOW Jukebox privacy policy
The AWOW Jukebox app is a remote control for a jukebox you own. It is built to keep as little as possible, and none of it is sold or shared.
What the app stores on your phone
- The address and name of your jukebox on your home network.
- A pairing token the jukebox issues when you scan its QR code. It is kept in the iOS Keychain and lets the app control that one jukebox.
- Your preferences: last tab, equaliser preset, whether the credit counter is shown.
What travels over the internet
On your Wi-Fi the app talks to the jukebox directly and nothing leaves your network. Away from home the app and the jukebox both talk to the AWOW relay at awow.hillcraft.dev. The relay holds, for each jukebox: what is playing, its queue, volume and sound settings, any commands waiting to be delivered, and the push notification token of each paired phone. The relay never sees your pairing token itself, only a one-way hash of it.
Push notifications
If you allow notifications, the relay sends three kinds only: the jukebox went offline, it came back, and a software update is ready. Your device token is used for nothing else and is removed when you unpair.
YouTube and Spotify sign-in
Signing in to YouTube or Spotify happens on the jukebox, in the browser, using the code the jukebox shows you. The app never sees your Google or Spotify password. Tokens live on the jukebox, not in the app and not on the relay.
Help, diagnostics and crash reports
Nothing is sent unless you choose to send it, one report at a time, and you see every line first.
- A report from the app (Set up → Help & support → Send a report) carries what you write, an email address only if you want a reply, and — only if you leave it switched on — a diagnostics summary: the app and jukebox versions, whether the jukebox answers, the kind of network, and the app's recent problems. You can change or delete any of it before sending.
- Crash reports are kept on your device only if you turn on Keep crash reports (off by default). They are Apple's crash and hang reports for this app (MetricKit). They stay on the device until you pick them for a report; turning the switch off deletes them.
- Before anything is shown or sent, keys, passwords, setup codes, email addresses, network names and network addresses are taken out. AWOW's server takes them out again.
- Reports go to AWOW's support mailbox; security reports go only to AWOW's security mailbox. They are used to help you and to fix the app, and for nothing else.
- The jukebox's own report (the app's Jukebox tab → Send a report to AWOW) is the jukebox's version, a health summary (Wi-Fi signal bars, never the network's name or address) and its last log lines. The jukebox takes out keys, passwords, codes, network names and addresses, its relay id and people's and phones' names before the app shows it to you; the app takes them out again. You read, change or remove it in the same report screen before anything is sent. A jukebox too old to show its report first attaches nothing.
The microphone
The app uses the microphone only while you Tune to your rooms: the jukebox plays a short chirp on each speaker and your phone, iPad or Mac listens for it, so every room plays in time where you are. The sound is analysed on your device as it arrives; it is never recorded, stored or sent. Only the timing result (how many milliseconds to shift each room) goes to your jukebox. The app asks for permission the first time, and you can turn it off in Settings.
What is never collected
- No analytics, no advertising identifiers, no tracking across apps or sites.
- No account is needed. There is no sign-up.
- No location, contacts or photos. The microphone is used only as described above, and no sound ever leaves your device.
Delete everything: unpair the jukebox in the app (Setup → Forget this jukebox) and the phone's token and relay push registration are removed. Deleting the app removes the rest.
Contact
Questions: AWOW help and support · security problems: report a security problem